Recruitment Of Customer Service Representative (CSR) In A Financial Institution, Ikeja, Lagos State

*📢 Job Opportunity: *Customer Service Representative (CSR)*

Location: Ikeja, Lagos State

Industry: Financial Institution

Salary: ₦200,000 (Net Monthly)

*About the Company*

A forward-thinking financial institution leveraging digital solutions to deliver efficient, secure, and customer-focused financial services across Nigeria.

*Role Overview*

The CSR will be responsible for delivering prompt, accurate, and tech-enabled customer support across digital and physical channels. The ideal candidate must combine strong IT proficiency with excellent communication and problem-solving skills to manage inquiries, complaints, and platform-related issues.

*Key Responsibilities*

 • Provide professional support to clients via phone, email, live chat, and digital platforms.

 • Resolve service issues with an emphasis on troubleshooting tech-related concerns.

 • Utilize CRM and ticketing tools to log and monitor customer interactions.

 • Collaborate with internal tech and operations teams to escalate platform or service disruptions.

 • Educate clients on the usage of mobile banking apps, web portals, and self-service tools.

 • Maintain updated knowledge of products, services, and digital channels.

*Requirements*

 • First Degree in Information Technology, Computer Science, Business Administration, or a related field.

 • 1–3 years of relevant experience in a tech-oriented customer service role, preferably in the financial sector.

 • Strong proficiency in using CRM tools (e.g., Zoho, Salesforce, Freshdesk).

 • Solid understanding of digital banking platforms and tech support principles.

 • Excellent communication, analytical, and client engagement skills.

 • Ability to explain technical concepts to non-technical users effectively.

Qualified candidate can apply using the link provided below:

https://shorturl.at/OLoHW