Recruitment Of Customer Service Representative (Igbo & English) At Seven-Up Bottling Company Ltd, Ijora, Lagos

Seven-Up Bottling Company Ltd is one of the largest manufacturing companies in Nigeria, producing and distributing some of the nation’s most- loved beverages in the country like; Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea and Aquafina premium drinking water. SBC has recently entered into Home & Personal Care category with the 2SURE brand and launched its first product, a Hand & Surface Sanitizer. Seven Up boasts of nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (Igbo & English)

Job Location: Ijora, Lagos

Job Type: Full Time

Job Summary

Customer Service Representative is the front line of support for the company's customers.

You'll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.

Responsibilities

Answer customer questions about products or services

Resolve customer problems and complaints in a timely manner

Provide customer support via various channels

Escalate complex customer issues to management

Collect and record customer feedback

Help to improve the customer experience.

Qualifications

Bachelor's Degree in Business Administration or relevant field.

A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry

Must be proficient in Igbo language and fluent in English

Proficiency in Microsoft Office and customer service software.

Must be open to working on a shift schedule

Outstanding written and verbal communication skills.

Good understanding of management practices and techniques.

Excellent leadership and interpersonal skills.

Method of Application

Interested and qualified candidates should send their CV to: careers@sevenup.org using the Job Position as the subject of the email.