Recruitment Of Client Experience Officer In A Financial Institution, Ilupeju, Lagos

Job Title: *Client Experience Officer*

Location: Ilupeju, Lagos

Industry: Financial Services

Monthly Salary: ₦180,000

Reporting Line: Head, Client Services

 *Job Purpose*

To elevate and uphold exceptional service standards by resolving customer enquiries, service requests, and complaints within defined turnaround timelines. The Client Experience Officer acts as the first line of contact, delivering responsive, intelligent, and solutions-oriented support across multiple banking touchpoints.

*Key Responsibilities*

- Serve as a primary liaison between clients and the institution for all inquiries, requests, and service-related needs.

- ⁠Acknowledge, document, and resolve client issues using CRM tools and escalate where necessary to relevant teams (KYC, Account Origination, etc.).

- ⁠Ensure all client touchpoints reflect high professionalism, confidentiality, and compliance with internal standards.

- ⁠Reduce turnaround times, eliminate rework, and enhance first-time resolution rates.

- ⁠Provide proactive and transparent updates on service requests.

*Minimum Qualifications & Experience*

- 1–2 years in a client-facing role, preferably within banking, fintech, or a customer contact center.

- ⁠First Degree in Business Administration, Marketing, Finance or related field (Mandatory)

- ⁠Proven experience handling service tickets, emails, or inbound calls.

- ⁠Meticulous attention to detail and a passion for high-quality service.

- ⁠Emotionally intelligent; maintains composure under pressure.

*How to Apply:*

Qualified candidates should apply using the link provided below:

https://shorturl.at/armP6