Recruitment Of Contact Center Consultant (Mandarin-Speaking) In A Financial Services, Ilupeju, Lagos State

Job Title: Contact Center Consultant (Mandarin-Speaking)

📍 Location: Ilupeju, Lagos State

🏢 Industry: Financial Services

🕒 Employment Type: Full-Time

Job Summary

This role provides first-line support to Mandarin- and English-speaking clients by handling inbound service requests, resolving queries, and delivering a world-class customer experience across voice and digital channels. The ideal candidate will be fluent in Mandarin and English, demonstrate customer empathy, and possess a solid understanding of banking processes, while consistently adhering to service-level agreements and compliance protocols.

Key Responsibilities

- Serve as the first point of contact for inbound calls and electronic queries, providing timely and accurate resolutions.

- ⁠Deliver clear, professional communication in both Mandarin and English, ensuring an inclusive and frictionless experience.

- ⁠Handle inquiries regarding bank products, services, processes, and accounts with precision and confidentiality.

- ⁠Proactively educate clients on self-service options and digital banking tools.

- ⁠Ensure minimal abandoned calls and maintain adherence to contact center timeframes and KPIs.

- ⁠Take ownership of sales campaign engagement and follow-through on leads.

- ⁠Log key issues and customer feedback for trend analysis and escalation.

Required Qualifications & Experience

- Bachelor’s Degree (B.Sc.) or equivalent in any discipline.

- ⁠Minimum of 1–2 years’ experience in a Contact Center or Client Service role (financial services experience preferred).

- ⁠Fluency in Mandarin and English is mandatory.

- ⁠Proven ability to manage client interactions via phone, email, and chat channels.

- ⁠Experience using CRM systems and multichannel service platforms.

How to Apply:

Qualified candidates should apply using the link provided below:

https://shorturl.at/mCfV3